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mumto1 asked:


i have been in my property for 3 years when we moved in we had a new pre payment metre fitted and our supplier was british gas as we have a card for them anyway an adviser came round today and says we are not with them an national grid says we have no supplier we have been putting nearly 25 pound a week on the meter and no one knows who its going to we don’t get free gas because when the money goes on the meter the gas cuts off until we top up again so surely someone must be supplying us ? anyway does anyone know what happens in this situation. oh also we have never had a bill from any gas supplier since we have been here never thought anything of it because its a pre pay meter until today.
can they still charge me even though i have paid nearly 3,000 pound over the last 3 years

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lovelylesley7 asked:


Changed back to british gas earlier in the year..firstly no one came to reset our meters, so we had two gas cards, one after the other and neither worked although we had purchased £5 credit on each. This has never been refunded.

Today I credited my electricity key with £15 which the meter would not accept (error d4).
Contacted customer care and waited over an hour and a half for an operator to become free explained we are away as from Mon
we were told nothing could be done until we are down to less than 50p emergency at which point an engineer will come and give us £10 credit.A new key and a refund of the £15 should arrive next week..whilst we are away.
utter crap!

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Gary asked:


As well as the key for my meter, I have got a card for my gas, does anyone know of a way of getting free topup. Thanks

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yankeefawn asked:


Points were used for free Shell gas cards and other merchandise.

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